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We answer every message. WhatsApp is the fastest way to reach us during business hours.

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About an existing order

Please include your order number in your message. It appears in your account under Orders, and in the confirmation message we sent you. Without it we have to search by name, which takes longer and can pick the wrong order.

Product questions

For anything about specifications, stock or compatibility, ask before you order. If you would rather check yourself, each product page lists its full specifications. For a specific recommendation, tell us your budget and what you want it for.

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Response times

WhatsApp and phone messages are answered the same working day, and email within one working day. During Eid or Ramadan, allow an extra day. Delivery questions are quickest on WhatsApp, since the courier can be asked directly.