Returns & refunds

• Items must be unused, with tags and packaging intact.
• You must tell us within 7 days of receiving the parcel.
• The item must not have been used in a way that changes its condition.
• Refunds go back to the payment method you paid with.

Contact us with your order number and the reason for the return. You do not need to return anything before we confirm — telling us first is what starts the clock on a fair assessment.

Contact the store and we will arrange the collection or ask you to send the parcel back.

For hygiene and resale reasons we cannot accept returns of opened or used items, including:

• Headphones, earphones and other in-ear items whose seal has been broken.
• Toiletries, skincare and cosmetics once opened.
• Clothing that has been washed, worn or altered.
• Furniture or mattresses that have been assembled.
• Products returned without their original packaging, invoice and tags.

If an item arrives damaged, faulty or not as described, that is a warranty matter rather than a return, and those cases are always accepted. Tell us within 7 days and we will arrange a repair, replacement or refund.

This is our mistake and we will cover it. Send us a photo of the parcel and the item, and we will arrange to collect it at no cost to you. You do not need to pay the delivery fee again to send back something we sent in error.

• We inspect the returned item and confirm the refund within 3 working days of receiving it.
• Cash on delivery orders are refunded by bank transfer to a bKash, Nagad or bank account you provide.
• Online payments are refunded to the original payment method, which usually takes 5–10 working days to appear depending on your bank or gateway.
• The original delivery fee is only refunded when the return is our fault.

Prices are shown in ৳ and any bank or gateway charges on the refund are yours to bear.