Frequently asked questions

No. Guest checkout is enabled, so you can order with just your name, phone number and delivery address. Creating an account gives you an order history and a wishlist.

Yes. Cash on delivery is available nationwide, and it is the payment method most of our shoppers choose. Online payment through bKash, Nagad or card is available on eligible orders once those gateways are enabled on the store.

Sign in and open your orders to see the current status of each one, from confirmation through to delivery. If you ordered as a guest, use your order number together with the phone number you gave us.

It should not be. Prices can change while you are browsing, and some products are shown with a previous price for comparison. The amount you pay is the one shown in your cart and on the checkout summary, which is confirmed before you order.

No. We currently deliver only within Bangladesh. If we add international shipping, it will be listed here.

Yes, as long as it has not shipped. Open the order in your account and use the cancel option, or message us with your order number. Once a parcel has left us we cannot cancel it, but you can still return it under our returns policy.

You have 7 days from delivery to return an unused item with its tags and packaging. Message us first with your order number and we will arrange the next step. Read the full policy.

Card and mobile wallet payments are handled entirely by the payment gateway. We never see or store your card number, PIN or bKash/Nagad password. We only keep a record of whether a payment succeeded.

Use the reset link on the sign-in page. We will email a reset link if you have an email address on your account.

Message us through any of the channels on the contact page. Include your order number if it is about an order and we will sort it out quickly.